Shipping Policy

Standard Products

Orders for standard products (certificate holders, frames, etc.) are typically processed and shipped within 1-2 business days of order confirmation.

Custom Orders

Custom orders require additional processing time. Production typically takes 5-10 business days before shipping, depending on complexity.

Peak Seasons

During graduation seasons (November-December, April-May), processing times may be extended by 2-3 business days due to high order volume.

Primary Service Areas

• Gauteng (Johannesburg, Pretoria, Centurion, Sandton)
• Western Cape (Cape Town, Stellenbosch, Paarl)
• KwaZulu-Natal (Durban, Pietermaritzburg, Ballito)
• Eastern Cape (Port Elizabeth, East London)
• Free State (Bloemfontein)

Remote Areas

Delivery to remote areas may take additional time and may incur extra charges. We will contact you if additional fees apply.

Tracking Information

Once your order ships, you will receive a tracking number via email and SMS. You can track your package through our website or directly with the courier service.

Delivery Updates

You will receive SMS notifications when your package is out for delivery and when it has been delivered or attempted.

Address Requirements

• Provide complete and accurate delivery address
• Include apartment/unit numbers if applicable
• Provide clear directions for remote or hard-to-find locations
• Ensure someone is available to receive the package

Signature Requirements

All deliveries require a signature for security. If no one is available, the courier will leave a delivery notice with instructions for rescheduling.

Business Addresses

For business deliveries, please specify business hours and any access requirements (security codes, reception desk, etc.).

First Attempt

If delivery fails on the first attempt, the courier will leave a delivery notice with contact information to reschedule.

Redelivery

You can reschedule delivery within 5 business days at no additional cost. After 5 days, a redelivery fee may apply.

Return to Sender

If delivery fails after multiple attempts or if not collected within 10 days, the package will be returned to us and a restocking fee may apply.

Package Size Limits

Maximum package dimensions: 120cm x 80cm x 80cm
Maximum weight: 30kg per package

Restricted Items

We do not ship to P.O. Boxes or international addresses. All deliveries must be to physical addresses within South Africa.

Free Shipping

Free standard shipping on orders over R500. Free shipping applies to standard delivery only.

Shipping Calculator

Shipping costs are calculated based on package weight, dimensions, and delivery location. The exact cost will be shown during checkout.

Additional Fees

• Remote area surcharge: R50 - R100
• Oversized package fee: R75 - R150
• Saturday delivery: R100 additional
• Redelivery fee (after 5 days): R50