Consumer Data Privacy Policy

Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through our payment partners)
• Order history and preferences
• Custom order specifications and requirements
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, links clicked)
• Cookies and similar tracking technologies
• Referral sources and search terms
• Geographic location (city/country level)

Third-Party Information

We may receive information from third-party services such as payment processors, shipping providers, and analytics services, in accordance with their respective privacy policies.

Primary Uses

• Process and fulfill your orders
• Communicate with you about your orders and account
• Provide customer support and respond to inquiries
• Send order confirmations and shipping updates
• Process payments and prevent fraud
• Create and manage your account

Improvement and Personalization

• Improve our website functionality and user experience
• Analyze usage patterns and trends
• Personalize content and recommendations
• Develop new products and services
• Conduct research and analytics

Marketing and Communications

• Send promotional emails and newsletters (with your consent)
• Provide information about new products and services
• Offer special promotions and discounts
• Conduct customer surveys and feedback collection

Legal and Security

• Comply with legal obligations and regulations
• Protect against fraud and security threats
• Enforce our terms of service and policies
• Resolve disputes and handle complaints

Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors (iKhokha, PayPal)
• Shipping and delivery companies
• Website hosting and analytics services
• Customer support platforms
• Email marketing services

Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Consent

We will not share your personal information with third parties for marketing purposes without your explicit consent.

Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through certified providers
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Data Breach Response

In the event of a data breach, we will notify affected individuals and relevant authorities in accordance with applicable laws and regulations.

Access and Update

You have the right to access, update, or correct your personal information. You can do this by contacting us or updating your account settings.

Deletion

You may request deletion of your personal information, subject to certain legal and contractual obligations.

Marketing Communications

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Cookies and Tracking

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

Data Portability

You have the right to receive a copy of your personal information in a structured, machine-readable format.

Types of Cookies

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used for advertising and personalization
• Preference Cookies: Remember your settings and preferences

Third-Party Services

We use third-party services that may set their own cookies and tracking technologies, including Google Analytics, payment processors, and social media platforms.