Refund Policy

Return Window

Standard products (certificate holders, frames, etc.) may be returned within 14 days of delivery for a full refund or exchange.

Return Conditions

• Product must be in original, unused condition
• Original packaging must be intact
• All original tags and labels must be present
• Product must not show signs of wear or damage

Refund Process

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Custom Order Policy

Custom orders are made specifically for you and cannot be returned or refunded unless there is a manufacturing defect or error on our part.

Defect Claims

If you receive a custom order with manufacturing defects, please contact us within 7 days of delivery with detailed photos and description of the issue. We will assess the claim and provide appropriate resolution.

Design Errors

If there was an error in the design specifications provided by you, we cannot provide a refund. Please ensure all design details are accurate before confirming your custom order.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.).

Original Shipping

Original shipping costs are non-refundable unless the return is due to our error.

Step 1: Contact Us

Email us at info@thegradstore.co.zaor WhatsApp us at +27 83 807 3492to initiate your return.

Step 2: Provide Details

Include your order number, reason for return, and photos if applicable.

Step 3: Ship Return

Once approved, ship the item to our return address using a trackable shipping method.

Step 4: Refund Processing

We will process your refund within 5-7 business days of receiving your return.